Hey @Jnix284,
Happy New Year!
Thanks for your patience while I reviewed your question with @TSturm 
The SMS tool is currently designed to support 1-way, promotional campaigns. It is not designed to be a conversational tool (yet). Some customers are using the tool for informational SMS, but the vast majority are using it purely as a promotional tool to offer discounts and special offers.
Hope this insight is helpful
Best,
Kristen