# Close Knowledge Gaps when fixed in Customer Agent

**URL:** <https://community.hubspot.com/t/close-knowledge-gaps-when-fixed-in-customer-agent/130551>\
**Category:** HubSpot Ideas\
**Tags:** chatflows\
**Created:** [April 25, 2025, 8:50am UTC](https://community.hubspot.com/t/close-knowledge-gaps-when-fixed-in-customer-agent/130551 "2025-04-25T08:50:52Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![martechaa](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/martechaa/32/95715_2.png) [@martechaa](https://community.hubspot.com/u/martechaa)\
**Post date:** [April 25, 2025, 8:50am UTC](https://community.hubspot.com/t/close-knowledge-gaps-when-fixed-in-customer-agent/130551/1 "2025-04-25T08:50:52Z")

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It is not possible to remove a Knowledge Gap in the Knowledge Gaps list in Customer Agent. Whenever I fix a gap, it should be possible to mark as fixed or close in some way. Right now it is hard for me to have control over what is fixed and not, and I use a lot of time entering the same Knowledge Gaps I have allready fixed rather than just focusing on what needs to be fixed.  
Can we get a “Marked as fixed” or “Close Knowledge Gap” function?  
Regards, Marte

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**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\
**Post date:** [April 28, 2025, 9:55pm UTC](https://community.hubspot.com/t/close-knowledge-gaps-when-fixed-in-customer-agent/130551/2 "2025-04-28T21:55:25Z")

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Can you share screenshots to better understand this?

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**Author:** ![martechaa](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/martechaa/32/95715_2.png) [@martechaa](https://community.hubspot.com/u/martechaa)\
**Post date:** [April 30, 2025, 9:49am UTC](https://community.hubspot.com/t/close-knowledge-gaps-when-fixed-in-customer-agent/130551/3 "2025-04-30T09:49:49Z")

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![martechaa_0-1746006436230.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/a/2a32feb443f4e8fe4906236a5ea9b4a8ab810d22.png)

 ![martechaa_1-1746006464798.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/3/43b232bd6c8eb30d3e056bfa50c2354385db7ebe.png)

If I create an answer on any of these gaps it would be nice to have a function that marks the gap as handled/fixed.  
As of now it just continues to be shown as a gap even though I have created a solution for the gap

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**Author:** ![vvadlamani](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/vvadlamani/32/5179_2.png) [@vvadlamani](https://community.hubspot.com/u/vvadlamani)\
**Post date:** [July 19, 2025, 12:59am UTC](https://community.hubspot.com/t/close-knowledge-gaps-when-fixed-in-customer-agent/130551/4 "2025-07-19T00:59:33Z")

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Hi,  
This is Vijay on the customer agent product team. We shipped the ability to resolve gaps recently. Thank you for the feedback. Closing this idea out for now.