in conversation inbox it was a function that was close the conversation without changing status on the ticket. that function is very much missed in the help desk
in the assigned to me view there will be tickets that should be in an open state but maybe not needs to be in this view because the ticket workflow last for for example 30-90 days and we do not expect to talk to the customer before we for example get a task from the workflow. we should then be able to remove that from the assigned to me view since it takes away attention from other tickets that need follow up now