# Close chat and related ticket without auto transcript

**URL:** <https://community.hubspot.com/t/close-chat-and-related-ticket-without-auto-transcript/99405>\
**Category:** HubSpot Ideas\
**Tags:** help-desk, chatflows\
**Created:** [February 4, 2024, 8:45pm UTC](https://community.hubspot.com/t/close-chat-and-related-ticket-without-auto-transcript/99405 "2024-02-04T20:45:16Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RoslynCubiko](https://avatars.discourse-cdn.com/v4/letter/r/e79b87/32.png) [@RoslynCubiko](https://community.hubspot.com/u/RoslynCubiko)\
**Post date:** [February 4, 2024, 8:45pm UTC](https://community.hubspot.com/t/close-chat-and-related-ticket-without-auto-transcript/99405/1 "2024-02-04T20:45:16Z")

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When a chat is open and in turn creates a ticket, when marking the ticket as resolved, we would like the option to not send the auto transcript of chat to the customer.

Currently can close the convo without transcript, but when resolving ticket, this sends transcript of the chat.

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**Author:** ![LvanHijfte](https://avatars.discourse-cdn.com/v4/letter/l/e8c25b/32.png) [@LvanHijfte](https://community.hubspot.com/u/LvanHijfte)\
**Post date:** [June 5, 2024, 10:51am UTC](https://community.hubspot.com/t/close-chat-and-related-ticket-without-auto-transcript/99405/2 "2024-06-05T10:51:30Z")

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I agree. A workaround for now is possible by disassosiating the contact before closing the ticket