# Cloning the Ticket Email Settings Workflow

**URL:** <https://community.hubspot.com/t/cloning-the-ticket-email-settings-workflow/100271>\
**Category:** HubSpot Ideas\
**Tags:** help-desk, workflows\
**Created:** [February 15, 2024, 4:06pm UTC](https://community.hubspot.com/t/cloning-the-ticket-email-settings-workflow/100271 "2024-02-15T16:06:53Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![LFenton20](https://avatars.discourse-cdn.com/v4/letter/l/df788c/32.png) [@LFenton20](https://community.hubspot.com/u/LFenton20)\
**Post date:** [February 15, 2024, 4:06pm UTC](https://community.hubspot.com/t/cloning-the-ticket-email-settings-workflow/100271/1 "2024-02-15T16:06:53Z")

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If you want to edit the workflows on the Ticket Email Status Settings you have to clone them.

When cloning the workflow, using the _‘Employer Management: Automatically change ticket status when an email is sent to a customer.’_ workflow as the example, the ‘Last email date is known’ re-enrollement trigger is not copied over and this cannot be added manually.

Can this be updated so the re-enrollment trigger carries across to the cloned workflow?

Original Workflow:

 ![Screenshot 2024-02-15 at 15.47.29.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/3/31b545da3943d308394af272ae4969a7ae235457.png)

Cloned Workflow:

 ![Screenshot 2024-02-15 at 16.06.10.png](https://d2qpr2jzcazej7.cloudfront.net/original/1X/e5b8929236e612804269315396d7a03e708aee95.png)