# Cleaning up bounce list

**URL:** <https://community.hubspot.com/t/cleaning-up-bounce-list/140062>\
**Category:** CRM\
**Tags:** lists, workflows, marketing-email\
**Created:** [September 25, 2025, 9:42am UTC](https://community.hubspot.com/t/cleaning-up-bounce-list/140062 "2025-09-25T09:42:20Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![NTemmerman](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ntemmerman/32/4434_2.png) [@NTemmerman](https://community.hubspot.com/u/NTemmerman)\
**Post date:** [September 25, 2025, 9:42am UTC](https://community.hubspot.com/t/cleaning-up-bounce-list/140062/1 "2025-09-25T09:42:20Z")

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Hi all,

I’m currently looking for a workaround to be able to delete contacts from a bounce list. So I created a workflow adding contacts who bounce to a list, now I’d like to set up an automation that removes contacts from that list once their email has been changed and they no longer bounce.

Any ideas/suggestions?

Best regards,

Nils

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 25, 2025, 9:51am UTC](https://community.hubspot.com/t/cleaning-up-bounce-list/140062/2 "2025-09-25T09:51:47Z")

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Hi @NTemmerman,

This workflow would do the trick:

 ![karstenkoehler_0-1758793852064.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/e/ee2864d3b7cb367451a6bde57d6c3571f415e570.png)

I’m not sure I would recommend such a process however. You definitely want to make sure to either exclude important contact groups (customers, opportunities, employees) and you might want to build a process where a workflow notifies you about a bounce, you then review whether the contact should be deleted or not.

Best regards

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<div class="post-metadata">

**Author:** ![NTemmerman](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ntemmerman/32/4434_2.png) [@NTemmerman](https://community.hubspot.com/u/NTemmerman)\
**Post date:** [September 25, 2025, 10:49am UTC](https://community.hubspot.com/t/cleaning-up-bounce-list/140062/3 "2025-09-25T10:49:03Z")

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I would not want to delete them but remove them from the created segment/list with hard bounces.

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 25, 2025, 10:58am UTC](https://community.hubspot.com/t/cleaning-up-bounce-list/140062/4 "2025-09-25T10:58:57Z")

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@NTemmerman my bad, I misread.

- Enrollment based on ‘When filter criteria is met’ → Segment membership in your bounced list + Email hard bounce reason is unknown
- Action: “Remove from static list”

It would however be a lot easier if you simply built an active segment that filters for “Email hard bounce reason is known”. Last I checked, changing the email address reset the value in “Email hard bounce reason” which means the contact would automatically leave the list.

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<div class="post-metadata">

**Author:** ![NTemmerman](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ntemmerman/32/4434_2.png) [@NTemmerman](https://community.hubspot.com/u/NTemmerman)\
**Post date:** [September 25, 2025, 11:05am UTC](https://community.hubspot.com/t/cleaning-up-bounce-list/140062/5 "2025-09-25T11:05:57Z")

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Makes sense, thanks for the tip!