Chrome Extension Causes Message Form to Minimize when Clicking into the "To" Field

Smart CRM & Sales Hub Gmail Sales Extension
1

This video speaks 1000 words:

2

Hey @ndrtek, thanks for sharing this! That is super weird.

You should definitely open up a ticket with HubSpot support and send them this video along with any relevant specs (i.e., your device type, OS, etc.). Here’s the HubSpot article covering how to open a support ticket (you just need to click the “Help” box in the bottom right corner on any page within HubSpot). They should be able to troubleshoot with you from there!

This is probably all stuff you’ve already tried/confirmed, but I would make sure that:

  • You’re using the most recent version of the Chrome extension
  • Restarting your laptop, restarting your browser, and clearing your cache don’t solve the issue

Hopefully HubSpot Support is able to help you out!!

3

Hi jolle.

I do not want to manage a support ticket experience.

I have given clear evidence here and also shared that with the point of contact referenced on the Chrome extension installation page, who has acknowledged receipt.

Hopefully the HubSpot team is self-motivated enough from here.

G

4

Hi, I’m having the same issue. It’s very frustrating and will need to remove the extension for now until it’s fixed.

5

Hi @a2bisson,

Are you still experiencing issues? If yes, it’d be great if you could create a new post in the Community so it gets more visibility.

The more info, screenshots and details you can provide in the post, the better the Community can assist.

Thank you,

Mia, Community team

6

Yes, this still occurs for me exactly as shown in the video I sent… it’s
easily reproducible… and highly annoying.
G