Choosing and syncing email addresses for team to use with our account

Smart CRM & Sales Hub Account & Settings
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Hi @kimiwei88 ,
Hi @kimiwei88 ,
To deal with the sharede emails, HubSpot have a featire of Inbox.

  • Connect your team@ email address to HubSpot as a shared inbox. This will allow all relevant team members to see and manage communications related to sales and jobs.
  • Go to Settings > Conversations > Inboxes in HubSpot.
  • Click Connect a Team Email and follow the instructions to connect your team@ email address.

Check below relevant articles:

https://knowledge.hubspot.com/inbox/set-up-the-conversations-inbox?hubs_content=knowledge.hubspot.com/connected-email/choose-an-inbox-connection&hubs_content-cta=conversations%20inbox

  • In HubSpot, you can set up rules to exclude certain emails from being logged.
  • Go to Settings > Objects > Activities.
  • Add specific domains or email addresses to the Never Log list to prevent unrelated emails from being synced.
    Hope this helps!
    Thanks