ChatGPT HubSpot connector is connected but fails when trying to access a HubSpot landing page draft

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1

Hello,

I’m having an issue with the HubSpot connector in ChatGPT. The connector is installed, connected, and reauthorized, and my HubSpot user is a Super Admin.

I’m trying to have ChatGPT directly access and work with a HubSpot landing page draft. The page editor URL is:

https://app-na2.hubspot.com/pages/HUB_ID/editor/391803570884/content

HubSpot portal/account ID: [hub ID]
Landing page content ID: 391803570884

The issue is that ChatGPT can see the HubSpot connector as connected, but when it tries to read the landing page modules, the HubSpot landing-page tool becomes unavailable and the request fails.

I have already disconnected and reconnected the HubSpot connector and reauthorized the available permissions, including landing-page read/write permissions, but the issue continues.

Can someone please advise whether this is a known issue with the ChatGPT-HubSpot connector or the landing-page integration, and whether there is anything else I need to enable or change in HubSpot?

Thank you.

Moderator note: For information, the HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons.

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Hi @Basecampedu and welcome, we are so glad to see you here!

Thanks for reaching out to the HubSpot Community!

The HubSpot connector supports landing-page data, but tool availability can depend on the permissions granted during installation and the connecting user’s HubSpot permissions.

Please try the following:

  • Disconnect/remove the HubSpot connector in ChatGPT, then install and authorize it again from both sides. The permission can change but it may require a full uninstall and reinstall, not only a reconnect: Set up and use the HubSpot connector for ChatGPT. It seems that you’ve done so already, but please confirm that’s the case

  • Confirm that the connecting user has Landing pages → View permission. Edit permission is also needed for draft changes; Design tools may be required when custom modules are involved: HubSpot user permissions guide.

  • Test with the landing-page content ID rather than the editor URL. For example: “Find HubSpot landing page content ID [ID] and return its name, status, and module structure.”

  • If the ChatGPT account is on the Pro plan, can you also check the regional limitation: the Chat functionality for Pro is unavailable in the EEA, Switzerland, and the UK.

If the landing-page tool still becomes unavailable after a complete reinstall, please let me know and I’ll investigate on this internally.

Hi @Anton, @Mike_Eastwood and @evaldas do you have suggestions to help @Basecampedu, please?

Thanks so much and have a wonderful day!

Bérangère

This post was created with the assistance of AI tools

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Thank you, Bérangère, for the detailed guidance and for taking the time to help. I really appreciate it. I’ll work through the steps you outlined and see if that resolves the issue.

Thanks again!

Russ