I spent a few hours working with someone from HubSpot trying to see if we could come up with a way to set a ticket propery (URL where the issue is occuring) based on asking a question in the chatflow.
We weren’t able to get it to work because you can’t set ticket properties from a chatflow or copy contact properties to a ticket property.
Would be great to get this addition from HubSpot.
There’s also another similar thread with a great write up https://community.hubspot.com/t5/HubSpot-Ideas/Filling-additional-Ticket-Properties-when-customers-submit-a/idc-p/389082#M69158