# Chatflow Auto Response After A Delay

**URL:** <https://community.hubspot.com/t/chatflow-auto-response-after-a-delay/46196>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [October 29, 2021, 4:46pm UTC](https://community.hubspot.com/t/chatflow-auto-response-after-a-delay/46196 "2021-10-29T16:46:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![allisonneva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/allisonneva/32/77060_2.png) [@allisonneva](https://community.hubspot.com/u/allisonneva)\
**Post date:** [October 29, 2021, 4:46pm UTC](https://community.hubspot.com/t/chatflow-auto-response-after-a-delay/46196/1 "2021-10-29T16:46:15Z")

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Is it possible in chat flows that if a team member doesn’t respond in a certain amount of time that the contact is sent a form to fill out instead? This way team members wouldn’t. have to constantly set their availability as away or not.

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**Author:** ![nthatcher-airbr](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nthatcher-airbr/32/8683_2.png) [@nthatcher-airbr](https://community.hubspot.com/u/nthatcher-airbr)\
**Post date:** [March 30, 2022, 5:59pm UTC](https://community.hubspot.com/t/chatflow-auto-response-after-a-delay/46196/2 "2022-03-30T17:59:37Z")

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If you are doing a Live Chat chatflow, then you are able to capture the contact email address if an agent does not respond to the message within 1 minute. You can find this under the ‘Email Capture’ option in the ‘Build’ tab

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**Author:** ![NTubach](https://avatars.discourse-cdn.com/v4/letter/n/bbce88/32.png) [@NTubach](https://community.hubspot.com/u/NTubach)\
**Post date:** [July 9, 2023, 4:03pm UTC](https://community.hubspot.com/t/chatflow-auto-response-after-a-delay/46196/3 "2023-07-09T16:03:44Z")

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need this for qualify bot

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**Author:** ![MGoy](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mgoy/32/31639_2.png) [@MGoy](https://community.hubspot.com/u/MGoy)\
**Post date:** [December 20, 2023, 7:38pm UTC](https://community.hubspot.com/t/chatflow-auto-response-after-a-delay/46196/4 "2023-12-20T19:38:46Z")

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This is needed for basic auto-response functionality, and for filling the gap in with other competing chatbots (Drift, Intercom, etc.).

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**Author:** ![AStrong5](https://avatars.discourse-cdn.com/v4/letter/a/74df32/32.png) [@AStrong5](https://community.hubspot.com/u/AStrong5)\
**Post date:** [June 25, 2024, 6:59pm UTC](https://community.hubspot.com/t/chatflow-auto-response-after-a-delay/46196/5 "2024-06-25T18:59:10Z")

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Yes, please. We’re already collecting name and email when we send to an agent. I’d like to put a step in place that says 'if a live agent does not reply in X, leave the following message…". That way we can let them know all our team memebers are busy, someone will follow up via email (that we already collected).

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**Author:** ![NicoleJ](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolej/32/76591_2.png) [@NicoleJ](https://community.hubspot.com/u/NicoleJ)\
**Post date:** [December 25, 2024, 6:56pm UTC](https://community.hubspot.com/t/chatflow-auto-response-after-a-delay/46196/6 "2024-12-25T18:56:37Z")

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+ 1