# Chatbot

**URL:** <https://community.hubspot.com/t/chatbot/49634>\
**Category:** Lists, Lead Scoring & Workflows\
**Tags:** professional\
**Created:** [January 12, 2022, 10:53am UTC](https://community.hubspot.com/t/chatbot/49634 "2022-01-12T10:53:55Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![AVatsya](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/avatsya/32/78471_2.png) [@AVatsya](https://community.hubspot.com/u/AVatsya)\
**Post date:** [January 12, 2022, 10:53am UTC](https://community.hubspot.com/t/chatbot/49634/1 "2022-01-12T10:53:55Z")

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Is it possible to activate the hubspot chatbot on my software dashboard (and not the main website)? This dashboard is accessible to only customers and I wish to help my customers navigate through the dashboard with apt knowledge hub links.

P.S. The knowledge hub isn’t one of hubspot.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 12, 2022, 11:17am UTC](https://community.hubspot.com/t/chatbot/49634/2 "2022-01-12T11:17:28Z")

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Hi @AVatsya,

I haven’t tried it before but theoretically, it could work, [as long as you have the tracking code running on those pages](https://knowledge.hubspot.com/conversations/chat-widget-is-not-appearing-on-your-pages#1-make-sure-the-tracking-code-is-installed).

In the bot settings, you can then specify that the bot should only be displayed on these pages: [Target - decide when the bot should appear](https://knowledge.hubspot.com/chatflows/create-a-bot#2-target-decide-when-the-bot-should-appear)

Hope this helps!

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**Author:** ![AVatsya](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/avatsya/32/78471_2.png) [@AVatsya](https://community.hubspot.com/u/AVatsya)\
**Post date:** [January 12, 2022, 12:52pm UTC](https://community.hubspot.com/t/chatbot/49634/3 "2022-01-12T12:52:46Z")

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Thanks for the help, Karsten! The tracking code article was helpful and I could see the chatbot on my dashboard now.

A follow-up question: For adding knowledge hub search to it (the way hubspot has done for itself), is there a workaround if my knowledge hub isn’t built in hubspot? Mine is on webflow.

Thanks again!

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 12, 2022, 12:57pm UTC](https://community.hubspot.com/t/chatbot/49634/4 "2022-01-12T12:57:43Z")

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Hi @AVatsya,

I’m actually not aware of this being a Service Hub feature, however this might help: [Set up a results page to use a search field on your site](https://knowledge.hubspot.com/design-manager/set-up-a-results-page-to-use-a-search-field-on-your-site)

If my previous post answered your initial question, you can help others find this information more easily by [accepting it as a solution](https://community.hubspot.com/t5/Lists-Lead-Scoring-Workflows/Chatbot/m-p/554668/highlight/true#M5998). I’d appreciate it!

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**Author:** ![AVatsya](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/avatsya/32/78471_2.png) [@AVatsya](https://community.hubspot.com/u/AVatsya)\
**Post date:** [January 12, 2022, 1:04pm UTC](https://community.hubspot.com/t/chatbot/49634/5 "2022-01-12T13:04:55Z")

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Thanks Karsten, but I’m afraid this might not solve my question. My guess is, this would be a universal search feature on the site whereas I want only the knowledge hub articles to be pulled up in the search. And I’m not sure if that kind of a limitation could be added, especially on a chatbot.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 12, 2022, 1:27pm UTC](https://community.hubspot.com/t/chatbot/49634/6 "2022-01-12T13:27:35Z")

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Hi @AVatsya,

Got it, you were referring to the Chatbot search?

 ![karstenkoehler_0-1641993847315.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/f/df39c82b8794aa7ffeb00385213ca7e7ec7b8dc9.png)

This feature is limited to the HubSpot-based knowledge base. There might be ways to achieve this with the HubSpot API but it would require development: [Accounts Dashboard | HubSpot](https://developers.hubspot.com/docs/api/conversation/chat-widget-sdk)

Best regards!

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<div class="post-metadata">

**Author:** ![AVatsya](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/avatsya/32/78471_2.png) [@AVatsya](https://community.hubspot.com/u/AVatsya)\
**Post date:** [January 12, 2022, 1:43pm UTC](https://community.hubspot.com/t/chatbot/49634/7 "2022-01-12T13:43:09Z")

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Thanks Karsten!

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**Author:** ![carlosmolanodi](https://avatars.discourse-cdn.com/v4/letter/c/67e7ee/32.png) [@carlosmolanodi](https://community.hubspot.com/u/carlosmolanodi)\
**Post date:** [June 9, 2022, 4:02pm UTC](https://community.hubspot.com/t/chatbot/49634/8 "2022-06-09T16:02:58Z")

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On my page [www.k-design.com.co](http://www.k-design.com.co) the chatbot is never activated on computers and I don’t know why. I need help
