# Chatbot setup **URL:** \ **Category:** Tips, Tricks & Best Practices\ **Tags:** chat\ **Created:** [November 30, 2022, 4:32pm UTC](https://community.hubspot.com/t/chatbot-setup/70288 "2022-11-30T16:32:59Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [December 16, 2022, 12:47am UTC](https://community.hubspot.com/t/chatbot-setup/70288/3 "2022-12-16T00:47:56Z")
Hi @JDijksman Happy to help work through your questions. 1. Is the order number a property you already have stored somewhere or are you trying to capture a new value in the CRM? If you want to capture a new value, you could create a property for “chat order number” and prompt them to enter their order number using this [bot action for create contact property](https://knowledge.hubspot.com/conversations/a-guide-to-bot-actions#set-contact-property-value). 2. yes you can use if/then in the chatflow based on their responses, unless you are using Free/Starter tier. Here is the [documentation for if/then branches with the steps](https://knowledge.hubspot.com/conversations/use-if-then-branches-with-chatflows) Thanks [@TitiCuisset](https://community.hubspot.com/t5/user/viewprofilepage/user-id/89150) 🙂 --- _[View the full topic](https://community.hubspot.com/t/chatbot-setup/70288)._