But, seriously, @OliviaB - does HubSpot ever reply to, solve, or care about these customer requests? Could you help us understand what HubSpot does with these requests? It’s been 3 years and this is a *massively* obvious problem.
I’m asking sincerely. I know it’s not your problem, but if you could send along our frustration in a nice little package up to leadership to let them know what a bad experience it is to see no improvement or even acknolwedgement of the issue? And, if you have any details you can share about whether they ever look at these (beyond just “Our customer feedback is of utmost importance to us.”).
Thanks for your help.