# Chatbot Quick replies: edit possibilities **URL:** \ **Category:** HubSpot Ideas\ **Tags:** conversations-inbox\ **Created:** [April 11, 2019, 8:56am UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954 "2019-04-11T08:56:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Stellaivano](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stellaivano/32/64675_2.png) [@Stellaivano](https://community.hubspot.com/u/Stellaivano)\ **Post date:** [April 11, 2019, 8:56am UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/1 "2019-04-11T08:56:06Z")
Good morning. When building chatbots, it would be great to edit the quick replies added under a message for two reasons: 1. Right now I have to delete it and add it again (and it would be added after the last one). 2. I can’t move the quick replies (so I have to delete all of them and add them all again giving the order I want). Thank you so much ---
**Author:** ![StephanieB](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stephanieb/32/42476_2.png) [@StephanieB](https://community.hubspot.com/u/StephanieB)\ **Post date:** [June 19, 2019, 1:10pm UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/2 "2019-06-19T13:10:15Z")
YES! It’s ridiculous that this isn’t an option. It makes it such a hassle to change or optimize quick replies. ---
**Author:** ![mkastens](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mkastens/32/60590_2.png) [@mkastens](https://community.hubspot.com/u/mkastens)\ **Post date:** [January 3, 2020, 4:01pm UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/3 "2020-01-03T16:01:53Z")
Please, please, please and please, add drag and drop ordering of quick replies. ---
**Author:** ![rLangeveld](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rlangeveld/32/43872_2.png) [@rLangeveld](https://community.hubspot.com/u/rLangeveld)\ **Post date:** [June 25, 2020, 5:28pm UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/4 "2020-06-25T17:28:06Z")
I guess this idea is dead-in-the-water? Being able to use drag/drop to change the order of items is such a common usability feature now-a-days that it took me quite a bit of dragging before I figured out it isn’t built into Hubspot’s chatflow yet. I’m all for it. ---
**Author:** ![joannamariealex](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/joannamariealex/32/7115_2.png) [@joannamariealex](https://community.hubspot.com/u/joannamariealex)\ **Post date:** [July 3, 2020, 9:37pm UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/5 "2020-07-03T21:37:31Z")
Not user friendly at all, need to fix this. This service add-on was clearly NOT ready to launch. Hate being a beta tester, I am a paying customer. Lame ---
**Author:** ![YodelerCori](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/yodelercori/32/89290_2.png) [@YodelerCori](https://community.hubspot.com/u/YodelerCori)\ **Post date:** [July 17, 2020, 8:42pm UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/6 "2020-07-17T20:42:22Z")
At the very least, it’d be nice to be able to edit quick replies. ---
**Author:** ![jpeluso](https://avatars.discourse-cdn.com/v4/letter/j/fbc32d/32.png) [@jpeluso](https://community.hubspot.com/u/jpeluso)\ **Post date:** [August 12, 2020, 10:30pm UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/7 "2020-08-12T22:30:49Z")
Agreed. It is totally asinine that this functionality doesn’t exist, especially from a company who preaches reducing friction as much as Hubspot does. ---
**Author:** ![jhollender](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jhollender/32/29572_2.png) [@jhollender](https://community.hubspot.com/u/jhollender)\ **Post date:** [August 27, 2020, 4:35pm UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/8 "2020-08-27T16:35:13Z")
Agreed. I have to redo so much because they don’t have this capability. It seems poorly thought out. ---
**Author:** ![cgibbons](https://avatars.discourse-cdn.com/v4/letter/c/e274bd/32.png) [@cgibbons](https://community.hubspot.com/u/cgibbons)\ **Post date:** [September 29, 2020, 7:33pm UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/9 "2020-09-29T19:33:43Z")
HubSpot - Please make this change! Drag and drop ordering would be great, but just the ability to edit the responses would save so much time. If I notice a typo after our chatbot is set up, I literally have to re-do the whole thing just to fix a typo. Do not like!!! 0/10. ---
**Author:** ![OliviaB](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/oliviab/32/102945_2.png) [@OliviaB](https://community.hubspot.com/u/OliviaB)\ **Post date:** [September 30, 2020, 1:25am UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/10 "2020-09-30T01:25:26Z")
Upvoting on behalf of a customer +1 ---
**Author:** ![MVolmer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mvolmer/32/99782_2.png) [@MVolmer](https://community.hubspot.com/u/MVolmer)\ **Post date:** [January 19, 2021, 9:14am UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/11 "2021-01-19T09:14:37Z")
These are extremely important features for ChatBot! Looking forward to the solution. ---
**Author:** ![lucymitchell](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lucymitchell/32/52876_2.png) [@lucymitchell](https://community.hubspot.com/u/lucymitchell)\ **Post date:** [January 21, 2021, 6:22pm UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/12 "2021-01-21T18:22:05Z")
This needs to be updated asap! I’ve built out so many flows that I need to now destroy and re-do just because of an ordering issue… super frustrating and a waste of time. Hubspot please prioritize this!! 🙂 ---
**Author:** ![SWebber](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/swebber/32/99730_2.png) [@SWebber](https://community.hubspot.com/u/SWebber)\ **Post date:** [January 29, 2021, 2:29am UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/13 "2021-01-29T02:29:14Z")
Yes, please! This would be a huge time saver. Thanks for considering! ---
**Author:** ![RAvdeev](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ravdeev/32/62359_2.png) [@RAvdeev](https://community.hubspot.com/u/RAvdeev)\ **Post date:** [January 31, 2021, 12:01am UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/14 "2021-01-31T00:01:48Z")
Upvoting on behalf of a customer! [2] Seriously, guys, we are not beta testers. It’s so ridiculous that you can’t simply drag and drop these quick replies. As it was said above, that will be a huge time saver. ---
**Author:** ![1stClaas](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/1stclaas/32/75596_2.png) [@1stClaas](https://community.hubspot.com/u/1stClaas)\ **Post date:** [February 22, 2021, 8:25am UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/15 "2021-02-22T08:25:35Z")
Supporting both suggestions and the drag & drop order. My usecase is also, that we were quickly building a network of actions for the chat bot and finally figured shorter quick replies would’ve been better. Also, it gets quite complicated when you created a vast network of actions and then have to redo the connections of the quick replies. Its easy then to destroy like everything… ---
**Author:** ![alex47](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/alex47/32/82448_2.png) [@alex47](https://community.hubspot.com/u/alex47)\ **Post date:** [February 23, 2021, 9:27am UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/16 "2021-02-23T09:27:15Z")
How is this even possible - such basic functionality being mentioned in April 2019 and people still complaining and Hubspot not fixing it? Why would you not be able to make a chat flow without stressing yourself out about everything being perfect? I mean, someone checking the copy of my chatbot literally means that they’ll have to manually rewrite all of it. This is pure insanity 😄 Truly disappointing, but not exactly surprising since this platform is chock full of omissions and inefficiencies. I guess if you market yourself as superior, you don’t have to actually do anything to maintain that superiority in practice. ---
**Author:** ![DNicholls](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dnicholls/32/32521_2.png) [@DNicholls](https://community.hubspot.com/u/DNicholls)\ **Post date:** [March 18, 2021, 3:37pm UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/17 "2021-03-18T15:37:23Z")
Upvote. This would be super useful. ---
**Author:** ![mcraciun](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mcraciun/32/48852_2.png) [@mcraciun](https://community.hubspot.com/u/mcraciun)\ **Post date:** [May 26, 2021, 1:13pm UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/18 "2021-05-26T13:13:49Z")
+1 this would be really useful. Or the option to re-order the options. For example, if you have a question with 3 existing quick replies, “other” being the last one., then you want to add another option. It doesn’t make sense to add a new option after the “other” option, but instead, you want to add this new option as the third quick reply, and “other” which was the original third reply, as the last (fourth) option. Currently, we’d have to delete the other option, add this new one and re-add “other” so that it can be last on the list. ---
**Author:** ![ABjorklund](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/abjorklund/32/35493_2.png) [@ABjorklund](https://community.hubspot.com/u/ABjorklund)\ **Post date:** [June 16, 2021, 9:35am UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/19 "2021-06-16T09:35:53Z")
+1 - been waiting for both suggestions since day 1 using HubSpot. Very very useful! ---
**Author:** ![Kmoloo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kmoloo/32/92468_2.png) [@Kmoloo](https://community.hubspot.com/u/Kmoloo)\ **Post date:** [July 20, 2021, 6:05pm UTC](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954/20 "2021-07-20T18:05:23Z")
How is this still an issue? I can’t rearrange my quick replies? HubSpot, please make this a priority [Next page](https://community.hubspot.com/t/chatbot-quick-replies-edit-possibilities/13954.md?page=2)