# Chatbot, Language Change Customization

**URL:** <https://community.hubspot.com/t/chatbot-language-change-customization/135174>\
**Category:** HubSpot Ideas\
**Tags:** chatflows\
**Created:** [June 25, 2025, 4:57pm UTC](https://community.hubspot.com/t/chatbot-language-change-customization/135174 "2025-06-25T16:57:42Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![MRobbins8](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@MRobbins8](https://community.hubspot.com/u/MRobbins8)\
**Post date:** [June 25, 2025, 4:57pm UTC](https://community.hubspot.com/t/chatbot-language-change-customization/135174/1 "2025-06-25T16:57:42Z")

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Our chatbot will change the language too easily. The contacts IP was in the US. They send a 2 word message one of which was “Staccato”.  
this changes the language to italian and confused our contact. This happens regularly.  
We need a way to exclude certain words from changing the language and a sensitivity setting for how sure the chatbot needs to be to change the language.