Our Sales chat is in need of a refresh, we want to grab our guests’ attention as they come in and pick a pain point that the majority of our clients have. This involves posing the welcome message as a question for us and adding quick replies. The problem is, the “Welcome Message” box cannot be removed or changed to a question box.
As far as a welcome message, I don’t feel a chatbot needs an introduction these days which is what you prompt us to do. I think it would be more beneficial for sales/marketing to utilize this first impression as a question.
Yeah, we need that, too! Would be awesome to have this possibility. It’s already possible with the “Hello, how can we help you?” so beeing able to use that with a helpful news about a recent update shouldn’t be a technical problem!
Since our account is limited to 1 knowledge base and that knowledge base is already allocated to one of our other brands, I need to create a controlled chatflow that doesn’t allow for open responses. We want the visitors to only select from preconfigured options. I have the entire rest of the chatflow setup just how we need it, but the Welcome message (which is unnecessary) cannot be deleted and will not allow to disable open responses.
