# Chat window doesn't open on website

**URL:** <https://community.hubspot.com/t/chat-window-doesnt-open-on-website/65284>\
**Category:** APIs & Integrations\
**Tags:** professional, contacts, starter\
**Created:** [September 16, 2022, 5:37pm UTC](https://community.hubspot.com/t/chat-window-doesnt-open-on-website/65284 "2022-09-16T17:37:02Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![KGorski](https://avatars.discourse-cdn.com/v4/letter/k/8edcca/32.png) [@KGorski](https://community.hubspot.com/u/KGorski)\
**Post date:** [September 16, 2022, 5:37pm UTC](https://community.hubspot.com/t/chat-window-doesnt-open-on-website/65284/1 "2022-09-16T17:37:02Z")

</div>

Hi,

We’re trying to figure out why the chat window doesn’t open using #hs-chat-open. The code of the button looks like this:

```lia-code-sample
<a href="/smart-contract-audit-services/#hs-chat-open" target="_self" class="sectionImageAndText__textButton button button--primary button--higher button--biggerHorizontalPadding button--biggerFontSize" data-v-85931a78 data-v-00fa5584><!----> 

<span class="button__text" data-v-85931a78>
Talk with us!
</span></a>

```

You can take a look here [https://tokenguard.io/smart-contract-audit-services/](https://tokenguard.io/smart-contract-audit-services/) - after clicking “Talk with us!” (red big button) the #hs-chat-open is added to the URL but the chat windows still doesn’t open.

Any ideas and help highly appreciated!

---

<div class="post-metadata">

**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [September 19, 2022, 4:51pm UTC](https://community.hubspot.com/t/chat-window-doesnt-open-on-website/65284/2 "2022-09-19T16:51:43Z")

</div>

Hey, [@KGórski](https://community.hubspot.com/t5/user/viewprofilepage/user-id/449355) 👋 Is this still occurring for you? When I view the link provided, the chat opens immediately. It will also reopen without issue if I close it and then click to reopen.

![chat1.gif](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/f/3f46024aca73247c84c1487433b0f80ace96ae9c.gif)

Best,

Jaycee

---

<div class="post-metadata">

**Author:** ![KGorski](https://avatars.discourse-cdn.com/v4/letter/k/8edcca/32.png) [@KGorski](https://community.hubspot.com/u/KGorski)\
**Post date:** [September 21, 2022, 9:40am UTC](https://community.hubspot.com/t/chat-window-doesnt-open-on-website/65284/3 "2022-09-21T09:40:08Z")

</div>

Hey,

The button below doesn’t work 🙂

 ![KGrski_0-1663753191618.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/0/4077486fb481036e3ca7c2251ab3292b598d16f9.jpeg)