# Chat Widget Loading Too Slowly — Affects Ad Performance

**URL:** <https://community.hubspot.com/t/chat-widget-loading-too-slowly-affects-ad-performance/133490>\
**Category:** Lead Capture Tools\
**Tags:** free\
**Created:** [May 28, 2025, 8:01am UTC](https://community.hubspot.com/t/chat-widget-loading-too-slowly-affects-ad-performance/133490 "2025-05-28T08:01:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ADas08](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/adas08/32/206616_2.png) [@ADas08](https://community.hubspot.com/u/ADas08)\
**Post date:** [May 28, 2025, 8:01am UTC](https://community.hubspot.com/t/chat-widget-loading-too-slowly-affects-ad-performance/133490/1 "2025-05-28T08:01:02Z")

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Hi HubSpot team,

The chat widget on my site is taking over **15 seconds to load** , while the page itself loads in under **200ms**. This significant delay is negatively impacting the performance of our paid ad campaigns.

Here’s the page in question:  
👉 [https://www.madgeek.in/schedule-appointment/](https://www.madgeek.in/schedule-appointment/)

This is critical for our lead generation — please connect me with an agent to help resolve this.

Thanks!

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**Author:** ![ADas08](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/adas08/32/206616_2.png) [@ADas08](https://community.hubspot.com/u/ADas08)\
**Post date:** [May 29, 2025, 8:19am UTC](https://community.hubspot.com/t/chat-widget-loading-too-slowly-affects-ad-performance/133490/2 "2025-05-29T08:19:06Z")

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Looks like the issue is with the HubSpot chatflow configuration dashboard UI. Hubspot has this **Chat Display Dehaviour accordion** and it has two tabs inside - Desktop and Mobile.  
When in the desktop tab, it shows the **Time delay option** , but the same is hidden on mobile.

**So my understanding was that this time delay setting is applicable only to the desktop view and not the mobile view, which is wrong. This setting applies to both. I hope some HubSpot designer sees this and corrects this UI issue.**

 ![Screenshot 2025-05-29 at 1.44.02 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/a/0a07cc2eba1fb7b943e1130efe93eb3c5ce52582.png)

 ![Screenshot 2025-05-29 at 1.44.20 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/8/e81d8538c31b304123feaefc58c4460f9a91f4f3.png)

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<div class="post-metadata">

**Author:** ![ADas08](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/adas08/32/206616_2.png) [@ADas08](https://community.hubspot.com/u/ADas08)\
**Post date:** [May 29, 2025, 7:21am UTC](https://community.hubspot.com/t/chat-widget-loading-too-slowly-affects-ad-performance/133490/3 "2025-05-29T07:21:32Z")

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Thank you for taking your time to review our website and the issue raised in the community post.

I have checked the page speed insights link that is added in your reply and the total blocking time for mobile is **820 ms** , this doesn’t justify the 15s that the chat widget is taking.  
Here’s a bit of context, we are using Wp Rocket on our website which helps with the optimization. We did try to put the chat embed widget on the body - it didn’t work. We are not using the Hubspot plugin for WordPress.  
In both the situation, the chat widget gets rendered only after 15s. I’m not able to find a reason to justify this.  
Any support will be much appreciated. Thank you.