# Chat Widget embedded on site

**URL:** <https://community.hubspot.com/t/chat-widget-embedded-on-site/12566>\
**Category:** APIs & Integrations\
**Created:** [December 19, 2018, 11:28am UTC](https://community.hubspot.com/t/chat-widget-embedded-on-site/12566 "2018-12-19T11:28:16Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [December 19, 2018, 11:28am UTC](https://community.hubspot.com/t/chat-widget-embedded-on-site/12566/1 "2018-12-19T11:28:16Z")

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Hi,  
We have an annoying issue with the widget, users who close the widget (with the upper right X) still see it open when the come back to the site or move to another page.  
How can we solve it?

 ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/8/d8d23653642c1de136b0d4b54ad801f71490b9c2.png)

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**Author:** ![IsaacTakushi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/isaactakushi/32/70387_2.png) [@IsaacTakushi](https://community.hubspot.com/u/IsaacTakushi)\
**Post date:** [December 20, 2018, 4:03pm UTC](https://community.hubspot.com/t/chat-widget-embedded-on-site/12566/2 "2018-12-20T16:03:37Z")

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Welcome, [@etay](https://community.hubspot.com/u/etay).

It’s possible to prevent the live chat welcome message from popping up by unchecking the **Pop open the welcome message as a prompt** box in the targeted message’s settings. See below.

[![]()

Live chat welcome message.jpg1320×1125 137 KB

]([https://community.hubspot.com/legacyfs/online/uploads/default/original/2X/5/5790cc3cb86f96b817ec867e0ef2abe3c280da3f.jpeg](https://community.hubspot.com/legacyfs/online/uploads/default/original/2X/5/5790cc3cb86f96b817ec867e0ef2abe3c280da3f.jpeg))

That said, it is currently _not_ possible to have the welcome message appear the _first_ time a visitor reaches your site and hide it on other page views. I can see why this would be frustrating, though, so I’ll pass feedback along internally.

Additionally, were you able to reach out to [HubSpot support](https://help.hubspot.com/)? They are the best resource for general questions like this and respond much more quickly than we do here on the forum.

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<div class="post-metadata">

**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [December 23, 2018, 8:22am UTC](https://community.hubspot.com/t/chat-widget-embedded-on-site/12566/3 "2018-12-23T08:22:28Z")

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Hi,  
Thanks for the answer. I did try the support but they are closed for the holiday.  
However I’m unable to find this settings seen in the screenshot on my hubspot dashboard.  
How can I reach it?

Thanks,  
Happy Holidays  
Etay

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**Author:** ![IsaacTakushi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/isaactakushi/32/70387_2.png) [@IsaacTakushi](https://community.hubspot.com/u/IsaacTakushi)\
**Post date:** [December 27, 2018, 2:06pm UTC](https://community.hubspot.com/t/chat-widget-embedded-on-site/12566/4 "2018-12-27T14:06:24Z")

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Hey, [@etay](https://community.hubspot.com/u/etay).

Thanks for your patience while I was out of office for the holiday.

Follow this path to locate that setting: **Settings** \> **Conversations** \> **Edit** (for desired inbox) \> **Chat** \> **Edit** (for desired targeted message) \> **Message** \> **Options**.

I’ve recorded [this screencast](http://recordit.co/NCrqgeeo0E) showing the path.

If you’re still unable to find the setting, could you share your Hub ID?

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<div class="post-metadata">

**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [December 27, 2018, 2:19pm UTC](https://community.hubspot.com/t/chat-widget-embedded-on-site/12566/5 "2018-12-27T14:19:54Z")

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Hi Isaac,  
That perfect!  
Thanks!

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<div class="post-metadata">

**Author:** ![IsaacTakushi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/isaactakushi/32/70387_2.png) [@IsaacTakushi](https://community.hubspot.com/u/IsaacTakushi)\
**Post date:** [December 27, 2018, 2:25pm UTC](https://community.hubspot.com/t/chat-widget-embedded-on-site/12566/6 "2018-12-27T14:25:56Z")

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Glad I could help, [@etay](https://community.hubspot.com/u/etay)!