# Chat Rep Availability Reporting

**URL:** <https://community.hubspot.com/t/chat-rep-availability-reporting/12279>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [January 11, 2019, 2:35pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279 "2019-01-11T14:35:07Z")\
**Posts on this page:** 1\
**Showing post:** 43

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**Author:** ![mollmann](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mollmann/32/38180_2.png) [@mollmann](https://community.hubspot.com/u/mollmann)\
**Post date:** [January 10, 2025, 11:31am UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/43 "2025-01-10T11:31:52Z")

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Access out-of-the-box rep availability reporting in the **[Service Hub Analytics Suite](https://app.hubspot.com/l/reports-list/templates/service/repAvailability)**:

- Maximum available reps by hour of day
- % Rep availability by availability status
- Rep availability inside and outside of working hours

Access new data points in the **Custom Report Builder** to create your own custom reports by selecting the data source “user” and then selecting “user availability properties”:

- Availability Status = The high-level availability status for a user: available or away.
- Availability status drill-down = Additional information about a user’s availability status.
- Count of available users = The total number of users with an availability status set to available.
- Object ID = The name of the user.
- Time in availability status = The length of time a user spent in an availability status.
- Timestamp = The specific point in time when a user entered the respective availability status.

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_[View the full topic](https://community.hubspot.com/t/chat-rep-availability-reporting/12279)._