# Chat Rep Availability Reporting

**URL:** <https://community.hubspot.com/t/chat-rep-availability-reporting/12279>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [January 11, 2019, 2:35pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279 "2019-01-11T14:35:07Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![AmandaStutzman](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/amandastutzman/32/35493_2.png) [@AmandaStutzman](https://community.hubspot.com/u/AmandaStutzman)\
**Post date:** [January 11, 2019, 2:35pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/1 "2019-01-11T14:35:07Z")

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It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effectiveness we need to know if they are remaining online throughout the day.

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_[View the full topic](https://community.hubspot.com/t/chat-rep-availability-reporting/12279)._