# Chat Rep Availability Reporting **URL:** \ **Category:** HubSpot Ideas\ **Tags:** conversations-inbox\ **Created:** [January 11, 2019, 2:35pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279 "2019-01-11T14:35:07Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![AmandaStutzman](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/amandastutzman/32/35493_2.png) [@AmandaStutzman](https://community.hubspot.com/u/AmandaStutzman)\ **Post date:** [January 11, 2019, 2:35pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/1 "2019-01-11T14:35:07Z")
It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effectiveness we need to know if they are remaining online throughout the day. ---
**Author:** ![andrew\_thomas](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/andrew_thomas/32/78108_2.png) [@andrew\_thomas](https://community.hubspot.com/u/andrew_thomas)\ **Post date:** [November 7, 2019, 9:59pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/2 "2019-11-07T21:59:04Z")
This is a very important feature for us, too. Being able to report on this by team or other more granular options would also be helpful. ---
**Author:** ![Binisil](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/binisil/32/86357_2.png) [@Binisil](https://community.hubspot.com/u/Binisil)\ **Post date:** [May 27, 2020, 10:07am UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/3 "2020-05-27T10:07:27Z")
I would love to be able to use this. Helps to track our team activity a lot and manage it better during remote work. ---
**Author:** ![cdewey22](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cdewey22/32/84083_2.png) [@cdewey22](https://community.hubspot.com/u/cdewey22)\ **Post date:** [June 1, 2020, 8:56pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/4 "2020-06-01T20:56:35Z")
Hi - I would love to understand what types of reports you would be helpful to better manage the team. Thanks! ---
**Author:** ![ElizabethF](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/elizabethf/32/98997_2.png) [@ElizabethF](https://community.hubspot.com/u/ElizabethF)\ **Post date:** [September 9, 2020, 11:39pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/5 "2020-09-09T23:39:43Z")
We also need the ability to report on time set to available by agent. ---
**Author:** ![Tsell](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tsell/32/66012_2.png) [@Tsell](https://community.hubspot.com/u/Tsell)\ **Post date:** [February 4, 2021, 10:36am UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/6 "2021-02-04T10:36:39Z")
This is a key performance indicator for many Service teams, I imagine that it could be a great feature for marketing and sales to win business on. ---
**Author:** ![ChrisHughes](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/chrishughes/32/30191_2.png) [@ChrisHughes](https://community.hubspot.com/u/ChrisHughes)\ **Post date:** [March 2, 2021, 4:05pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/7 "2021-03-02T16:05:36Z")
Hi - I would love to understand what types of reports you would be helpful to better manage the team. ---
**Author:** ![elangen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/elangen/32/53869_2.png) [@elangen](https://community.hubspot.com/u/elangen)\ **Post date:** [April 7, 2021, 1:43pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/8 "2021-04-07T13:43:10Z")
We need this. Makes no sense to not have it considering chat with multiple operators ---
**Author:** ![nathaliabueno](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nathaliabueno/32/48852_2.png) [@nathaliabueno](https://community.hubspot.com/u/nathaliabueno)\ **Post date:** [April 30, 2021, 3:43pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/9 "2021-04-30T15:43:06Z")
+1 It would be very helpful and urgent ---
**Author:** ![KieronSandhu](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kieronsandhu/32/73373_2.png) [@KieronSandhu](https://community.hubspot.com/u/KieronSandhu)\ **Post date:** [June 16, 2021, 6:27am UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/10 "2021-06-16T06:27:02Z")
This would be amazing +1 ! ---
**Author:** ![MaroineS](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/maroines/32/60590_2.png) [@MaroineS](https://community.hubspot.com/u/MaroineS)\ **Post date:** [June 25, 2021, 4:10pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/11 "2021-06-25T16:10:29Z")
This would be very useful to rate my service. ---
**Author:** ![jzelmanash](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jzelmanash/32/48165_2.png) [@jzelmanash](https://community.hubspot.com/u/jzelmanash)\ **Post date:** [June 29, 2021, 12:40pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/12 "2021-06-29T12:40:33Z")
Yes. This idea came up two years ago. If we are going to use Hubspot, we need this type of metric for customer support success. ---
**Author:** ![rraven](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rraven/32/35493_2.png) [@rraven](https://community.hubspot.com/u/rraven)\ **Post date:** [August 10, 2021, 8:52pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/13 "2021-08-10T20:52:02Z")
This is critical for support managers/supervisors. It’s also a metric that should be easily reportable on. ---
**Author:** ![IRodriguez9](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/irodriguez9/32/33328_2.png) [@IRodriguez9](https://community.hubspot.com/u/IRodriguez9)\ **Post date:** [August 17, 2021, 4:32pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/14 "2021-08-17T16:32:43Z")
We really need this! Having the availability to have a live chat, but no measurement on the time the agents spent online doesn’t make sense. It is crucial ---
**Author:** ![jcarvallo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jcarvallo/32/60590_2.png) [@jcarvallo](https://community.hubspot.com/u/jcarvallo)\ **Post date:** [January 24, 2022, 3:05pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/15 "2022-01-24T15:05:50Z")
This is a must !! +1 ---
**Author:** ![JeanSchwabFin](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jeanschwabfin/32/48804_2.png) [@JeanSchwabFin](https://community.hubspot.com/u/JeanSchwabFin)\ **Post date:** [February 22, 2022, 7:24pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/16 "2022-02-22T19:24:32Z")
@cdewey22 a report with daily information showing when each agent set themselves as Available and when they set as Away, filtered by inboxes. ---
**Author:** ![SStatham](https://avatars.discourse-cdn.com/v4/letter/s/e47774/32.png) [@SStatham](https://community.hubspot.com/u/SStatham)\ **Post date:** [April 1, 2022, 3:58pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/17 "2022-04-01T15:58:54Z")
Hi are e any closer in getting this built please? thansk ---
**Author:** ![NielsvC](https://avatars.discourse-cdn.com/v4/letter/n/8e8cbc/32.png) [@NielsvC](https://community.hubspot.com/u/NielsvC)\ **Post date:** [April 22, 2022, 1:06pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/18 "2022-04-22T13:06:19Z")
@cdewey22 Just a page of logs for everyone in selected inbox. Everytime someones sets themselves to online → on the list with name of agent + date + time. Everytime someones sets themselves to away-\> on the list with name of agent + date + time. It is neccesary to track if everyone is actually in chat and customers are able to get redirected. Right now I can’t confirm if the chat was staffed in the morning, was it an error in the bot’s workflow or is someone lazy. ---
**Author:** ![bw-adb](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bw-adb/32/84335_2.png) [@bw-adb](https://community.hubspot.com/u/bw-adb)\ **Post date:** [August 2, 2022, 11:30am UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/19 "2022-08-02T11:30:34Z")
+1 ---
**Author:** ![RWhitaker](https://avatars.discourse-cdn.com/v4/letter/r/7993a0/32.png) [@RWhitaker](https://community.hubspot.com/u/RWhitaker)\ **Post date:** [October 26, 2022, 12:45pm UTC](https://community.hubspot.com/t/chat-rep-availability-reporting/12279/20 "2022-10-26T12:45:46Z")
+1 this is definately needed. time status was changed, how long it was in that state etc, additionally would be nice to have different states such as Break/Lunch/Meeting other than just online/offline. [Next page](https://community.hubspot.com/t/chat-rep-availability-reporting/12279.md?page=2)