# Chat queue

**URL:** <https://community.hubspot.com/t/chat-queue/82848>\
**Category:** Tickets & Conversations\
**Tags:** chat\
**Created:** [June 7, 2023, 12:29pm UTC](https://community.hubspot.com/t/chat-queue/82848 "2023-06-07T12:29:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![TMorrison05](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tmorrison05/32/198909_2.png) [@TMorrison05](https://community.hubspot.com/u/TMorrison05)\
**Post date:** [June 7, 2023, 12:29pm UTC](https://community.hubspot.com/t/chat-queue/82848/1 "2023-06-07T12:29:48Z")

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I see members have been requesting this since 2020. We use hubspot, sometimes we can have upto 20 people waiting. Why is this the only live chat facility that doesn’t have a queue function?

EG

“You are 2nd in the queue”

OR

“Estimated time until agent 2 mins”

Something to make the customer aware roughly how long they will be waiting until they are through on live chat

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<div class="post-metadata">

**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\
**Post date:** [June 7, 2023, 5:50pm UTC](https://community.hubspot.com/t/chat-queue/82848/2 "2023-06-07T17:50:17Z")

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Hey @TMorrison05 definitely see this being an amazing feature! Do you have a post on the [ideas board](https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas) to track this?