# Chat properties for workflow triggers

**URL:** <https://community.hubspot.com/t/chat-properties-for-workflow-triggers/9810>\
**Category:** HubSpot Ideas\
**Tags:** workflows\
**Created:** [August 10, 2018, 10:30pm UTC](https://community.hubspot.com/t/chat-properties-for-workflow-triggers/9810 "2018-08-10T22:30:24Z")\
**Posts on this page:** 1\
**Showing post:** 17

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**Author:** ![JoeMayall](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/joemayall/32/83822_2.png) [@JoeMayall](https://community.hubspot.com/u/JoeMayall)\
**Post date:** [March 25, 2021, 2:16pm UTC](https://community.hubspot.com/t/chat-properties-for-workflow-triggers/9810/17 "2021-03-25T14:16:13Z")

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Hey folks!

I’m happy to announce conversation-based workflows are now available in the workflow tool.

With conversation-based workflows, you can set up reminders based on conversations, trigger a custom in-app notification, send a follow-up or closing email to a customer, generate tasks or update a contact property based on a conversation, create a ticket for specific channels, chatflows, or inboxes, and much more!

To create a conversation-based workflow, simply choose the option on the workflow create screen.

Best!

Joe

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_[View the full topic](https://community.hubspot.com/t/chat-properties-for-workflow-triggers/9810)._