# Chat bubble not showing **URL:** \ **Category:** Productivity Tools\ **Tags:** free\ **Created:** [June 12, 2025, 3:40pm UTC](https://community.hubspot.com/t/chat-bubble-not-showing/134414 "2025-06-12T15:40:29Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![APelizzatti](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/apelizzatti/32/206979_2.png) [@APelizzatti](https://community.hubspot.com/u/APelizzatti)\ **Post date:** [June 12, 2025, 3:40pm UTC](https://community.hubspot.com/t/chat-bubble-not-showing/134414/1 "2025-06-12T15:40:29Z")
Hi! The chatflow icon is not showing on my website [https://greciamia.it/](https://greciamia.it/) Any suggestion? Thanks! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [June 12, 2025, 3:43pm UTC](https://community.hubspot.com/t/chat-bubble-not-showing/134414/2 "2025-06-12T15:43:21Z")
Hi @APelizzatti, It is for me… ![karstenkoehler_0-1749742948929.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/a/0a1b513da9e728843339a00cd73b6d6a79e8ab4a.jpeg) … which leads me to think that this is browser issue on your end. Please do the following things: - Try a different browser - Clear cache/cookies - Disable browser extensions Best regards ---
**Author:** ![APelizzatti](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/apelizzatti/32/206979_2.png) [@APelizzatti](https://community.hubspot.com/u/APelizzatti)\ **Post date:** [June 13, 2025, 10:56am UTC](https://community.hubspot.com/t/chat-bubble-not-showing/134414/3 "2025-06-13T10:56:39Z")
Thank you for answering Karsten! The chat icon you saw is not the hubspot one, i was forced to install Tidio as a quick alternative because we are currently in a high season for our bookings, and we needed to be reachable via chat while the hubspot one is missing. As today, the problem still persists and i replaced Tidio with Moose just to try a free solution. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [June 13, 2025, 10:57am UTC](https://community.hubspot.com/t/chat-bubble-not-showing/134414/4 "2025-06-13T10:57:29Z")
@APelizzatti in that case, please refer to these troubleshooting steps: [Troubleshoot chat widget not appearing on website pages](https://knowledge.hubspot.com/chatflows/chat-widget-is-not-appearing-on-your-pages) ---
**Author:** ![APelizzatti](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/apelizzatti/32/206979_2.png) [@APelizzatti](https://community.hubspot.com/u/APelizzatti)\ **Post date:** [June 13, 2025, 12:20pm UTC](https://community.hubspot.com/t/chat-bubble-not-showing/134414/5 "2025-06-13T12:20:30Z")
Thanks again Karsten. The point i forgot to mention is that the chatflow wa perfectly working in our website for 5+ years without any issue whatsoever, then it suddendly disappeared yesterday without any change made by us. Anyway i checked again the page you linked and everything seems to be in place. ---
**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\ **Post date:** [June 12, 2025, 3:46pm UTC](https://community.hubspot.com/t/chat-bubble-not-showing/134414/6 "2025-06-12T15:46:59Z")
Hi @APelizzatti There is quite a lot showing, too much, if you ask me… 😀 ![Screenshot 2025-06-12 at 17.45.49.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/2/026de67e396490f2fd091826e9f9f5aba959698e.jpeg) Frank ---
**Author:** ![APelizzatti](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/apelizzatti/32/206979_2.png) [@APelizzatti](https://community.hubspot.com/u/APelizzatti)\ **Post date:** [June 13, 2025, 11:57am UTC](https://community.hubspot.com/t/chat-bubble-not-showing/134414/7 "2025-06-13T11:57:22Z")
You’re right Frank, i need to tidy up the homepage! The chat bubble you see in the screenshot is not the one from Hubpot. In the “connected app” section of the Hubspot setting i see that there’s some sort of a “data migration” going on, maybe it’s the cause, i don’t know. ---
**Author:** ![Shubham\_Sharma](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shubham_sharma/32/20922_2.png) [@Shubham\_Sharma](https://community.hubspot.com/u/Shubham_Sharma)\ **Post date:** [June 12, 2025, 5:56pm UTC](https://community.hubspot.com/t/chat-bubble-not-showing/134414/8 "2025-06-12T17:56:02Z")
Hey @APelizzatti I am using Google Chrome browser and it’s working fine here : ![Shubham_Sharma_0-1749750930598.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/2X/c/cd352c4497d398bd11a28916ba4ce65b4bbab431.jpeg)