# Chat Box Conversation folders

**URL:** <https://community.hubspot.com/t/chat-box-conversation-folders/18220>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [January 20, 2020, 4:19pm UTC](https://community.hubspot.com/t/chat-box-conversation-folders/18220 "2020-01-20T16:19:37Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![MichelleGVCA](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/michellegvca/32/22074_2.png) [@MichelleGVCA](https://community.hubspot.com/u/MichelleGVCA)\
**Post date:** [January 20, 2020, 4:19pm UTC](https://community.hubspot.com/t/chat-box-conversation-folders/18220/1 "2020-01-20T16:19:37Z")

</div>

When using the Chat Box feature on our website, we would love to be able to save the chats in specific folders so that we can quickly find what we are looking for. For example, If someone is looking to book an education course, we have an education folder that can save that chat.  
If someone is having an issue logging into their account, we have a “Account Login Errors” folder.

We want to be able to organize it similar to how you can organize your email.

---

<div class="post-metadata">

**Author:** ![sk0si](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sk0si/32/63289_2.png) [@sk0si](https://community.hubspot.com/u/sk0si)\
**Post date:** [February 26, 2021, 9:19am UTC](https://community.hubspot.com/t/chat-box-conversation-folders/18220/2 "2021-02-26T09:19:30Z")

</div>

Yes, that would help seeing context from first view and also reviewing the past chatflows. @MichelleGVCA here’s the [folder topic](https://community.hubspot.com/t5/HubSpot-Ideas/Create-folders-in-Conversations-Inbox-to-organize-threads/idc-p/413097#M75685), if you haven’t voted yet;)