Chat box captures all input, even when not in focus

Developer Support APIs & Integrations
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1

Hi All,

We have integrated the Hubspot Chat in our webapp and on our website.
It captures all input in the webapp (as the chat box is standard opened), and on the website it captures all input when it is opened.

This problem is very recent to us, we got our first complaints today. Does anyone know what happened?

Best,

Maarten

2

Hi, @MdeR :waving_hand: Thanks for reaching out. If the issues are persisting, can you provide a link to a page where this is occurring? Or additional details?

Best,

Jaycee

3

Hi Jaycee,
Thank you for your reply! As of yesterday issue ‘disappeared’. So for now, we can let it go.

Best,

Maarten