# Chat Bot to suggest Knowledge Base articles automatically

**URL:** <https://community.hubspot.com/t/chat-bot-to-suggest-knowledge-base-articles-automatically/9631>\
**Category:** HubSpot Ideas\
**Tags:** content\
**Created:** [July 27, 2018, 1:39pm UTC](https://community.hubspot.com/t/chat-bot-to-suggest-knowledge-base-articles-automatically/9631 "2018-07-27T13:39:35Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![huddlehouse](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/huddlehouse/32/53612_2.png) [@huddlehouse](https://community.hubspot.com/u/huddlehouse)\
**Post date:** [July 27, 2018, 1:39pm UTC](https://community.hubspot.com/t/chat-bot-to-suggest-knowledge-base-articles-automatically/9631/1 "2018-07-27T13:39:35Z")

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Right now we use Drift. If someone asks a question to our bot and we have relevant help articles it automatically suggests them. It doesn’t matter if we are offline or online. It is extremely useful.

 ![Drift-2.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/5/a5c92809e2101f1f26054de3cddb5db61741936c.png)

After talking to an implementation specialist we were told we would have to make a Service Hub chat bot for each of those scenarios…?