# Chat bot - auto email response

**URL:** <https://community.hubspot.com/t/chat-bot-auto-email-response/24152>\
**Category:** HubSpot Ideas\
**Tags:** chatflows\
**Created:** [August 13, 2020, 9:10am UTC](https://community.hubspot.com/t/chat-bot-auto-email-response/24152 "2020-08-13T09:10:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![NormanLim](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/normanlim/32/30597_2.png) [@NormanLim](https://community.hubspot.com/u/NormanLim)\
**Post date:** [August 13, 2020, 9:10am UTC](https://community.hubspot.com/t/chat-bot-auto-email-response/24152/1 "2020-08-13T09:10:30Z")

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It would be good if we are given an option to end our chat conversation by sending our visitor and email, not just the chat transcript, but also other information, e.g product brochure that the customer request for information too.

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**Author:** ![arlogilbert](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/arlogilbert/32/65470_2.png) [@arlogilbert](https://community.hubspot.com/u/arlogilbert)\
**Post date:** [October 19, 2020, 4:14pm UTC](https://community.hubspot.com/t/chat-bot-auto-email-response/24152/2 "2020-10-19T16:14:12Z")

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100% agree. Given that the bots have qualiifcation of leads capabilities and can then hand off to a live chat, we find this to be constantly frustrating.