Our team has also been affected by the limitations to set away messages outside of business hours. We use the bot to guide our users through different service options while also providing the option to chat with our team if needed. Since our business is international, we have visitors looking to chat with our team outside of our business hours, which is certainly not a positive experience for them. It would be ideal if Hubspot enabled us to set away messages outside of business hours in the Agent Handoff settings so that visitors know why our team is unavailable.
Looking forward to seeing this new feature added soon.