I strongly agree with the idea and already upvoted it.
I think the easiest way would be to have at least the possibility to set the timing for the targeted messages.
In this way we could:
- Set up different targeted messages connected to different bots based upon office hours / out-of-office hours, so that for example we can have 1 bot with a specific flow that foresees an agent handoff if needed and 1 bot with another flow, without an agent handoff at the end but collecting the visitor’s data so that we can contact him/her later (this is what I would personally need)
- Set up a targeted message only for out-of-office hours so that it’s connected to the bot, while during office hours the agents immediately enter the chat
Would this idea fit everyone’s needs?
In this case I don’t think it should be too difficult for HubSpot to release this feature, we can already target the pages where we want the targeted message to be shown, so only a “timing” rule should be added…