My business has multiple departments in it that all use HubSpot to contact with clients regarding different tickets. While someone in our sales department tries sending an email to a client, setting up the email will automatically have it sent from an accounting email we have linked to HubSpot. This causes people in other departments to receive emails not meant for them, and the people who need the responses don’t get them. It would be very helpful if we could have individual users be able to change that default email in their settings, or have an administrator be able to change it for everyone.
Following, I need this too.
We’d like for 1:1 emails to be dynamic in which email it sends from. i.e. if I go to a ticket and press “Email”, I’d like for it to send from the email address that ticket was created from, because we have two ticket pipelines from two different email sources.
It would be great to have some control over this at an Object property level and a User level.