Hello,
Today I noticed that our form fill was creating contacts with a wrong name but still indicated on the “view submission” feature the accurate details. I clicked the contact and aimed to manually correct the contact name. However it has now changed all the contacts to the same name. This has compeletely ruined this data set of leads. HELP!
Hi @PRichards,
Could you confirm that these are submissions for different contact records and not the same contact record again and again? (When you open one submission, is it taking you to the same contact record as another submission?)
Generally, if you change a property value for one record, HubSpot will never on its own extend that change to other records.
What I’m assuming happened here is that your form submission were logged on the same contact record repeatedly. Changing one contact record will then look in the forms submission log as if multiple contacts were changed.
HubSpot forms will overwrite the same contact record if different people used the same link from a marketing email, for example, as tracking URLs are personalized. The same will happen when the form is submitted repeatedly in the same browser. (You can check whether this is the case by going to a contact record, finding the email address field in the left sidebar, hovering over it and clicking the “Details” button. In the right sidebar, you might now see that the email address on the exact same contact record was changed multiple times.
There is a setting for this specifically called “Always create contact for new email address”: select this option to create a new contact record for every submission with a unique email address. If the email address submitted matches an existing contact record in your database, the details on the existing record will be updated.
If you did however change multiple contact records by accident, here is an instruction on how to revert bulk property changes.
Best regards!
Hello,
Thank you for that explanation. That does seem to explain my current
situation.
However now all the contacts have this prepopulated name. How would you
suggest to correct the names and email addresses to what they are meant to
be?.
I tried to build a new contact from scratch to add them to a new list but
hubspot is telling me the email is already attached to another contact
which is incorrect?
Thank you
Hi @PRichards,
Well, some of these contacts might have submitted a website form before, correctly, it would be strange but it’s possible?
And yes, I would try to untangle the information currently stored on one contact record and update or create the correct contact records.
Best regards