Hello, how do I adjust the timezone to align with a contact’s timezone after the contact has already started a sequence?
In every delay to a specific time in an automation sequence, there is an option ot delay to that time for that contact’s time zone. If that option is selected for each delay, the next delay should account for the new time zone.
Hi @MRThompson,
Thank you for posting to the Community!
I’d like to tag in some of our Top Contributors to take a look here -- @AdamLPW @Alex_Elborn and @beeginman Do you all have any ideas on this one?
Cassie, Community Manager
Hi @MRThompson
You can send sequence emails in the recipient’s timezone but this setting only applies when you first enroll the contact.
Once a sequence has already started, there isn’t a way to change the timezone mid-sequence. Currently you have to unenroll the contacts and then re-enroll them in the same sequence, this time selecting the correct timezone setting at enrollment.