I currently have an Inbox connected to one Pipeline and a Form connected to a different Pipeline. I want the tickets created from my Inbox to be connected to the same Pipeline as the channel my Form is connected to. How do I reroute the tickets created from my Inbox to send to a different Pipeline?
Hi @MWeinberg ,
Is the form connected to a different inbox? If you go into the Options section of your form and scroll down to the bottom you will be able to check this-
Thanks,
 |
| Louise Hare she/her |
| Freelance HubSpot Expert |
| If my reply helped to answer your question please mark it as a solution to make iteasier for others to find! |
Hi Louise,
Thank you fort your response. It is connected to a different pipeline. I want the Form to stay connected to this pipeline, but I want my inbox tickets to be connected to the same pipeline my form is connected to. How do I redirect my inbox tickets?