Hi @Harpreet,
Since you’ve mentioned you’ve already updated your name on your profile, it’s worth double-checking that it actually saved correctly on HubSpot’s end.
A couple of quick things to check:
- Go to your profile picture (top right) → Profile & Preferences, and confirm your First name and Last name fields show your correct name (not “Sky Star”) - sometimes it doesn’t save the first time properly.
- Once confirmed, head to HubSpot Academy → My learning → Completed, and reopen the certificate. Give it a few minutes and a refresh if it doesn’t update right away.
Here’s the FAQ that covers this in more detail as well: Academy Certifications FAQ
If your profile name is already correct and the certificate still isn’t updating after that, this one will need to go to HubSpot Academy Support directly - they’ll be able to manually regenerate it for you.
To reach HubSpot Academy support, log into your HubSpot account and click the Help (?) icon in the top right corner of your main navigation bar. From the dialog box, click Contact Support, which allows you to submit an email or start a live chat
Best Regards!
If this solves your problem, feel free to mark it as the solution - it’ll help others running into the same issue