The Problem:
When the AI Customer Agent asks “Did I answer your question?” and someone respond with a “thumbs down”, it will provide two options; Transfer or That’s all
I’ve had immediate feedback from customers that this language is not intuitive and no one knows what ‘Transfer’ means.
Solution
Please provide us with the options to customize these hand off words. It would be far more intuitive if it were written “Transfer to support team” for example.