As a company with a support team that has Leads that are responsible for 3-4 other team members on their shift, we would like the Leads to have to ability to change the chat status of those individuals in the event that the individuals forget to change their status when taking a break or leaving for the day without having to give them the Super Admin role.
Hi @CEdmunds , thank you for your post.
This is a product improvement request, is that correct? If so, I can move this thread to the Ideas Forum so that other users can view your idea, give it an upvote and leave comments.
Yes. This is a product improvement request. Thank you for moving it.
No problem, this has been moved to the Ideas Forum:)