# Certifications Invalid Validity Dates **URL:** \ **Category:** HubSpot Academy Support\ **Tags:** academy-certifications\ **Created:** [August 18, 2026, 7:31pm UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444 "2026-08-18T19:31:03Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![ivanamalik](https://avatars.discourse-cdn.com/v4/letter/i/ecc23a/32.png) [@ivanamalik](https://community.hubspot.com/u/ivanamalik)\ **Post date:** [August 18, 2026, 7:31pm UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/1 "2026-08-18T19:31:03Z")
I completed five different courses during June - August and now I have noticed that four of them show valid from date as _August 18, 2026_ which is not correct: ![image](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/6/06faa29543bd18ae78dd82e7fad9224e4ac3140c.png) The correct valid from dates for each certificate are: \*\*Content Marketing = June 17, 2026 Digital Marketing = June 18, 2026 Email Marketing = July 1, 2026 Social Media Marketing = July 13, 2026 Inbound Marketing = August 18, 2026 \*\* Also, I am not able to open any of them, except _Digital Marketing Certificate (which has a new design but wrong validity dates + not whole text is visible)_ at the moment and I already have tried to sign out and sign in several times. If needed I can provide the original certificates I have downloaded with the correct validity dates. ---
**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\ **Post date:** [August 18, 2026, 8:50pm UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/3 "2026-08-18T20:50:32Z")
Hi there @ivanamalik, Thank you for flagging this! I will reach out to the Academy team on this and get back to you 🙂 Cassie, Community Manager ---
**Author:** ![ivanamalik](https://avatars.discourse-cdn.com/v4/letter/i/ecc23a/32.png) [@ivanamalik](https://community.hubspot.com/u/ivanamalik)\ **Post date:** [August 20, 2026, 8:17pm UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/6 "2026-08-20T20:17:21Z")
Hello Cassie, do we have any update? ---
**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\ **Post date:** [August 21, 2026, 12:20pm UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/7 "2026-08-21T12:20:02Z")
Hey @ivanamalik, Sam here from the Community team. I just checked in on this, and can confirm that our internal team is looking further into this for you. We truly appreciate your patience here while our team works on a fix. We will keep you updated once here we have any news. Thank you! Sam, Community Manager ---
**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\ **Post date:** [August 21, 2026, 4:22pm UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/8 "2026-08-21T16:22:03Z")
@ivanamalik I just wanted to update you that we are still looking into this and will update you once we know what the issue is on the backend! Thank you! The Academy team ---
**Author:** ![ivanamalik](https://avatars.discourse-cdn.com/v4/letter/i/ecc23a/32.png) [@ivanamalik](https://community.hubspot.com/u/ivanamalik)\ **Post date:** [August 25, 2026, 3:16pm UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/9 "2026-08-25T15:16:32Z")
Thank you, Sam! Attaching all the original certificates in case you’d need to confirm the dates and codes. Thank you! ![HubSpot_Social Media Marketing_Certificate](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/8/084747173505bddf98332aeee43f93284fad0f3a.png) ![HubSpot_Inbound Marketing_Certificate](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/5/c5f8055037dd51c82a2b7a0d88190f2dc095f028.png) ![HubSpot_Email Marketing_Certificate](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/5/85fbd38c51a3b14576aadfc2bbe007a33f35df63.png) ![HubSpot_Digital Marketing_Certificate](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/7/1765d0cce896e0d872f8391c19d35b68606b9d18.png) ![HubSpot_Content Marketing_Certificate](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/9/19ed14fe5351ce77dc7fe97c0723aeef7d76e7bd.png) ---
**Author:** ![ivanamalik](https://avatars.discourse-cdn.com/v4/letter/i/ecc23a/32.png) [@ivanamalik](https://community.hubspot.com/u/ivanamalik)\ **Post date:** [August 27, 2026, 9:08am UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/10 "2026-08-27T09:08:33Z")
Hello @stassey & @chighsmith , do we have any update or approximate time when the issue could be resolved? Thank you! ---
**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\ **Post date:** [August 27, 2026, 10:29am UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/11 "2026-08-27T10:29:22Z")
Hi there @ivanamalik, Thank you for reaching back out! Unfortunately, our team is still looking into this internally. We will update this thread as soon as we have next steps 🙂 Cassie, Community Manager ---
**Author:** ![ivanamalik](https://avatars.discourse-cdn.com/v4/letter/i/ecc23a/32.png) [@ivanamalik](https://community.hubspot.com/u/ivanamalik)\ **Post date:** [September 4, 2026, 11:43am UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/12 "2026-09-04T11:43:23Z")
hello @chighsmith , hope you are doing well! are there any steps that needs to be taken from my side to resolve this issue as soon as possible? thank you! ---
**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\ **Post date:** [September 4, 2026, 1:45pm UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/13 "2026-09-04T13:45:38Z")
Hi @ivanamalik, The team is still diving deeper into this. There is no further action needed from your end 🙂 Cassie, Community Manager ---
**Author:** ![ivanamalik](https://avatars.discourse-cdn.com/v4/letter/i/ecc23a/32.png) [@ivanamalik](https://community.hubspot.com/u/ivanamalik)\ **Post date:** [October 7, 2026, 6:21pm UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/14 "2026-10-07T18:21:58Z")
Hello @chighsmith, it has been almost two months and my certificates are still not updated correctly on my profile - I’d need them to have updated as they’re very important to me in my current job hunting. Can you provide me details when the certificates could be updated? ---
**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\ **Post date:** [October 7, 2026, 6:46pm UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/15 "2026-10-07T18:46:46Z")
Hey @ivanamalik, Thanks again for your patience on this. I’ll be taking over this thread for Cassie. I’ve reached back out to the Academy team on this and have created a new escalation for you. I understand your urgency on this and have noted this with the team. I will reach back out once I have any updates for you! Thank you! Sam, Community Manager ---
**Author:** ![DJCohn](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/djcohn/32/229159_2.png) [@DJCohn](https://community.hubspot.com/u/DJCohn)\ **Post date:** [October 7, 2026, 7:35pm UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/18 "2026-10-07T19:35:14Z")
I’m having a similar issue with my renewed Digital Marketing certificate. It shows I passed the exam but the dates on my certificate are incorrect and do not reflect the recertification. I tried logging out, clearing my cache and using a completely different device but no change ☹ ---
**Author:** ![JayaSinha](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jayasinha/32/229101_2.png) [@JayaSinha](https://community.hubspot.com/u/JayaSinha)\ **Post date:** [October 9, 2026, 3:25am UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/20 "2026-10-09T03:25:55Z")
This post was flagged by the community and is temporarily hidden. ---
**Author:** ![ivanamalik](https://avatars.discourse-cdn.com/v4/letter/i/ecc23a/32.png) [@ivanamalik](https://community.hubspot.com/u/ivanamalik)\ **Post date:** [October 14, 2026, 11:29am UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/21 "2026-10-14T11:29:51Z")
Hello @stassey, thank you! Any update will be highly appreciated! ---
**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\ **Post date:** [October 15, 2026, 12:26am UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/22 "2026-10-15T00:26:56Z")
Hey @ivanamalik, I heard back from the Academy team and they let me know that the certificates were regenerated. Would you mind clearing your cahce and trying again? Thanks! Sam, Community Manager ---
**Author:** ![ivanamalik](https://avatars.discourse-cdn.com/v4/letter/i/ecc23a/32.png) [@ivanamalik](https://community.hubspot.com/u/ivanamalik)\ **Post date:** [October 15, 2026, 8:14am UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444/23 "2026-10-15T08:14:13Z")
hello @stassey , thank you! any update will be highly appreciated.