I completed the Social Media Marketing certification, but my certificate has shown “Please wait while your certification loads” for over an hour. Refreshing the page and reopening the completed course haven’t helped.
Hey @jlaka2006,
Thanks for flagging this. We’ve seen several reports of Academy certifications not loading, and we’re looking into it with the team now. We’ll update this thread as soon as we hear back!
Thanks for your patience on this!
Sam, Community Manager
After a few days the screen updated and now says “You passed the Social Media Marketing exam. But we were unable to generate your award. Please try refreshing the page and if the issue persists, please contact support.”
Hi @jlaka2006,
Thanks for your patience so far.
On Thursday we experienced a service disruption that affected parts of our platform, including exams. During that window, some users were unable to start or submit exams, and in some cases a submission didn’t fully save, which is why certifications didn’t generate.
Our team is currently working on a fix for impacted users. We’ll follow up here to confirm when it’s complete!
Thanks again for bearing with us.
Sam, Community Manager
Hey @jlaka2006,
Thanks for your patience while we looked into this! Our team has deployed a fix, and we’re seeing it resolve the issue for other users. Could you please give it another try and let us know if you still run into any trouble?
Thanks you!
Sam, Community Manager
It works now, thank you.
Hey @jlaka2006,
Thanks for the quick response and for confirming you’re all set! 
Sam, Community Manager