# Certificates Did Not Transfer

**URL:** <https://community.hubspot.com/t/certificates-did-not-transfer/100370>\
**Category:** HubSpot Academy Support\
**Tags:** agency-partner\
**Created:** [February 16, 2024, 7:05pm UTC](https://community.hubspot.com/t/certificates-did-not-transfer/100370 "2024-02-16T19:05:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![lauren\_murdd](https://avatars.discourse-cdn.com/v4/letter/l/7ba0ec/32.png) [@lauren\_murdd](https://community.hubspot.com/u/lauren_murdd)\
**Post date:** [February 16, 2024, 7:05pm UTC](https://community.hubspot.com/t/certificates-did-not-transfer/100370/1 "2024-02-16T19:05:49Z")

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I recently transitioned from working at a HubSpot partner agency and attempted to transfer my certificates to my personal account. I had 10+ active certifactions that I recently re-upped.

I’ve attempted to contact the Academy email as instructed by the chatbot but was sent an automated message that the email is not monitored.

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**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [February 16, 2024, 9:06pm UTC](https://community.hubspot.com/t/certificates-did-not-transfer/100370/2 "2024-02-16T21:06:01Z")

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Hello [@lauren\_murdd](https://community.hubspot.com/t5/user/viewprofilepage/user-id/688412) ,

Thank you for reaching out to the academy community page! I’m happy to help out with this. Can you personally message me your emails and I will transfer on my end? It will only transfer your partner certificates if your personal account is also a partner account, as well.

Thank you!

Anissa