# Certificate **URL:** \ **Category:** HubSpot Academy Support\ **Created:** [August 15, 2023, 8:09pm UTC](https://community.hubspot.com/t/certificate/87563 "2023-08-15T20:09:33Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![SO23](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/so23/32/199625_2.png) [@SO23](https://community.hubspot.com/u/SO23)\ **Post date:** [August 15, 2023, 8:09pm UTC](https://community.hubspot.com/t/certificate/87563/1 "2023-08-15T20:09:33Z")
I recently took a retest for the Email Marketing Certicate, I score 50/60 and received an email from hubspot congratulating Mr. However, when I go to my learning the test is not reflected. How can I obtain this certificate in a timely manner? ---
**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\ **Post date:** [August 17, 2023, 5:21am UTC](https://community.hubspot.com/t/certificate/87563/2 "2023-08-17T05:21:34Z")
Hi @[SO23](https://community.hubspot.com/t5/user/viewprofilepage/user-id/616063), If you took a retest for the Email Marketing Certificate and scored 50 out of 60, but the certificate isn’t showing up on your learning profile, here’s what you can do: 1. Check Email Folders: Look in your spam or junk folders for the certificate email. Sometimes it ends up there. 2. Wait a Bit: Sometimes it takes time for the system to update. Wait a day or two and check again. 3. Contact HubSpot Help: If it’s still not there, email HubSpot’s support. Tell them what’s going on and share the email you got. 4. Show Proof: If you can, send a picture of the congratulatory email to prove you passed. 5. Double-Check: Make sure you finished all the requirements for the certificate, not just the test. If my post was helpful in addressing your query, Support the community by indicating it as the solution 🙂 Best regards, Jigar Thakker [jigar@insidea.com](mailto:jigar@insidea.com) ---
**Author:** ![SO23](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/so23/32/199625_2.png) [@SO23](https://community.hubspot.com/u/SO23)\ **Post date:** [August 18, 2023, 2:53pm UTC](https://community.hubspot.com/t/certificate/87563/3 "2023-08-18T14:53:29Z")
Good Day, I took the exam on last Sunday. I’ve attached documentation. Please correct the error. I’ve already attempted two chats and the community. ---
**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\ **Post date:** [August 18, 2023, 3:09pm UTC](https://community.hubspot.com/t/certificate/87563/4 "2023-08-18T15:09:41Z")
Hello @SO23 , I beleive HubSpot support can help you here. @MiaSrebrnjak can you please help @SO23 with the issue he is facing with his certificate. Best regards, Jigar Thakker [jigar@insidea.com](mailto:jigar@insidea.com) ---
**Author:** ![SO23](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/so23/32/199625_2.png) [@SO23](https://community.hubspot.com/u/SO23)\ **Post date:** [August 26, 2023, 10:59pm UTC](https://community.hubspot.com/t/certificate/87563/5 "2023-08-26T22:59:39Z")
Thank you for responding. I still have not received my certificate and the system isn’t update so that I can download the certificate. It’s been two weeks. Numerous contact points and still no resolution. By the way it’s not in my junk folder. ---
**Author:** ![NicoleJ](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolej/32/76591_2.png) [@NicoleJ](https://community.hubspot.com/u/NicoleJ)\ **Post date:** [August 22, 2023, 5:26pm UTC](https://community.hubspot.com/t/certificate/87563/6 "2023-08-22T17:26:33Z")
Thanks for posting here @SO23, I’m happy to help here. I’ve sent you a private message to get further information. Once I hear back I’m happy to help generate your certificate. Take care, Nicole Community Helper & Senior Support Specialist ---
**Author:** ![SO23](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/so23/32/199625_2.png) [@SO23](https://community.hubspot.com/u/SO23)\ **Post date:** [August 26, 2023, 10:55pm UTC](https://community.hubspot.com/t/certificate/87563/7 "2023-08-26T22:55:58Z")
Thank you for responding. I still have not received my certificate and the system isn’t update so that I can download the certificate. It’s been two weeks. Numerous contact points and still no resolution.