# Certificate Won't Load

**URL:** <https://community.hubspot.com/t/certificate-wont-load/139506>\
**Category:** HubSpot Academy Support\
**Created:** [September 14, 2025, 10:49pm UTC](https://community.hubspot.com/t/certificate-wont-load/139506 "2025-09-14T22:49:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![VDeJesus](https://avatars.discourse-cdn.com/v4/letter/v/b4bc9f/32.png) [@VDeJesus](https://community.hubspot.com/u/VDeJesus)\
**Post date:** [September 14, 2025, 10:49pm UTC](https://community.hubspot.com/t/certificate-wont-load/139506/1 "2025-09-14T22:49:30Z")

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Hi! I just passed my social media marketing certificate but it’s been stuck on “Hang tight while your certificate loads.” for the past hour. Is there a way to have the certificate emailed to me? I can provide my email when asked. I’ve tried everything to get it to load. Thanks!

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**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [September 15, 2025, 4:54pm UTC](https://community.hubspot.com/t/certificate-wont-load/139506/2 "2025-09-15T16:54:05Z")

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Hello @VDeJesus ,

Thank you for reaching out to the academy community board! I’m happy to help out with this. I am showing the certificate was awarded 6 hours ago, I would recommend downloading the certificate from the my profile tab in the academy page.

Thank you!

The Academy team