# certificate won't load **URL:** \ **Category:** HubSpot Academy Support\ **Created:** [February 6, 2025, 5:51pm UTC](https://community.hubspot.com/t/certificate-wont-load/125584 "2025-02-06T17:51:40Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![JN4](https://avatars.discourse-cdn.com/v4/letter/j/8edcca/32.png) [@JN4](https://community.hubspot.com/u/JN4)\ **Post date:** [February 6, 2025, 5:51pm UTC](https://community.hubspot.com/t/certificate-wont-load/125584/1 "2025-02-06T17:51:40Z")
Hi! It won’t let me view or download the certificate for the social media training. Can you email it to me please? ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [February 24, 2025, 12:38pm UTC](https://community.hubspot.com/t/certificate-wont-load/125584/2 "2025-02-24T12:38:10Z")
Hi there, Thank you for your feedback - We’re aware of a problem preventing some users from downloading their certificates. Our team is investigating and we’ll post an update on this post “[Updates on the Downloading Certificates issue on HubSpot Academy](https://community.hubspot.com/t5/HubSpot-Academy-Support/Downloading-Certificates-on-HubSpot-Academy-issue-update/m-p/1112497)” as soon as we have more information. We’re sorry for the inconvenience. Thank you for your patience! Best, Bérangère ---
**Author:** ![MAlief](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/malief/32/76162_2.png) [@MAlief](https://community.hubspot.com/u/MAlief)\ **Post date:** [March 26, 2025, 3:27am UTC](https://community.hubspot.com/t/certificate-wont-load/125584/3 "2025-03-26T03:27:14Z")
**HELP ME BROOOOOOOO, PLEASEEEEEEE,** **Why the certificate does not appear ?** ![MAlief_0-1742959565558.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/5/359d570e7f72ace5132a696da7a9968b00a9ee3b.png)