# CERTIFICATE WON'T LOAD

**URL:** <https://community.hubspot.com/t/certificate-wont-load/125544>\
**Category:** HubSpot Academy Support\
**Created:** [February 6, 2025, 11:15am UTC](https://community.hubspot.com/t/certificate-wont-load/125544 "2025-02-06T11:15:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![IJoy9](https://avatars.discourse-cdn.com/v4/letter/i/ed8c4c/32.png) [@IJoy9](https://community.hubspot.com/u/IJoy9)\
**Post date:** [February 6, 2025, 11:15am UTC](https://community.hubspot.com/t/certificate-wont-load/125544/1 "2025-02-06T11:15:39Z")

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Hi, can anyone send me a copy of my certificate? It won’t load on the website. Thanks! [va.icyjoy@gmail.com](mailto:va.icyjoy@gmail.com)

 ![IJoy9_0-1738840464450.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/6/06a145fe920472468fafcdc7d74f2f0ea3e46ec9.png)

 ![IJoy9_1-1738840484911.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/6/6913776f1bc1a4b62812ae8d5ee04c1a716115cf.png)

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [February 21, 2025, 2:19pm UTC](https://community.hubspot.com/t/certificate-wont-load/125544/2 "2025-02-21T14:19:53Z")

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Hi there,  
Thank you for your feedback - We’re aware of a problem preventing some users from downloading their certificates.

Our team is investigating and we’ll post an update on this post “[Updates on the Downloading Certificates issue on HubSpot Academy](https://community.hubspot.com/t5/HubSpot-Academy-Support/Downloading-Certificates-on-HubSpot-Academy-issue-update/m-p/1112497)” as soon as we have more information.

We’re sorry for the inconvenience.

Thank you for your patience!  
Best,  
Bérangère