# Certificate Transfer

**URL:** <https://community.hubspot.com/t/certificate-transfer/48817>\
**Category:** Account & Settings\
**Tags:** sales-email, academy\
**Created:** [December 20, 2021, 4:35pm UTC](https://community.hubspot.com/t/certificate-transfer/48817 "2021-12-20T16:35:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![SCrabtree](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@SCrabtree](https://community.hubspot.com/u/SCrabtree)\
**Post date:** [December 20, 2021, 4:35pm UTC](https://community.hubspot.com/t/certificate-transfer/48817/1 "2021-12-20T16:35:24Z")

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I’m trying to move my certificates from Academy to another Hubspot account but I’ve tried again and again and had no email confirmation link.

What could be going wrong?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [December 20, 2021, 6:50pm UTC](https://community.hubspot.com/t/certificate-transfer/48817/2 "2021-12-20T18:50:27Z")

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Hi @SCrabtree,

Have you followed these steps here? [Transfer Academy certifications to another email address](https://knowledge.hubspot.com/resources/transfer-certifications-to-another-email-address)

Please note:

- To transfer certifications to a new email address, that email address must be associated with a user in a HubSpot account. Learn more about [creating users in your HubSpot account](https://knowledge.hubspot.com/articles/kcs_article/settings/add-and-remove-users#add-users).
- Depending on your [HubSpot subscription](https://legal.hubspot.com/hubspot-product-and-services-catalog), some certifications will not be transferred. For example, if you’re a user in a [Solutions Partner account](https://knowledge.hubspot.com/partners/hubspot-solutions-directory-frequently-asked-questions), partner-specific certifications will not be transferred to a non-partner account.

Hope this helps!

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**Author:** ![AudreyBailly](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@AudreyBailly](https://community.hubspot.com/u/AudreyBailly)\
**Post date:** [July 22, 2022, 1:35am UTC](https://community.hubspot.com/t/certificate-transfer/48817/3 "2022-07-22T01:35:21Z")

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Hi **Karsten,  
I have left my previous job where I had certificate against my name - I do not have access to the old account or email address could someone please help transfering those across to my new account ?  
Regards  
Audrey**

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**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\
**Post date:** [July 22, 2022, 5:53pm UTC](https://community.hubspot.com/t/certificate-transfer/48817/4 "2022-07-22T17:53:11Z")

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Hi @AudreyBailly hope you are having a great day!

Please Dm with the old email address and the new one to transfer all the certifications 🙂

Best,

Diana