# Certificate transfer

**URL:** <https://community.hubspot.com/t/certificate-transfer/104339>\
**Category:** HubSpot Academy Support\
**Tags:** agency-partner\
**Created:** [April 8, 2024, 12:45pm UTC](https://community.hubspot.com/t/certificate-transfer/104339 "2024-04-08T12:45:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![JJalonen](https://avatars.discourse-cdn.com/v4/letter/j/e19adc/32.png) [@JJalonen](https://community.hubspot.com/u/JJalonen)\
**Post date:** [April 8, 2024, 12:45pm UTC](https://community.hubspot.com/t/certificate-transfer/104339/1 "2024-04-08T12:45:51Z")

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Hi

I’m trying to transfer my certifications from [jalonen.jaakko@gmail.com](mailto:jalonen.jaakko@gmail.com) to my new account [jaakko.jalonen@kasvuhubi.fi](mailto:jaakko.jalonen@kasvuhubi.fi)

Somehow I won’t recieve the confirmation email even though the website let me know that it has sent it. It is not in the spam folder either.

Please Help

-Jaakko

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**Author:** ![NicoleJ](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolej/32/76591_2.png) [@NicoleJ](https://community.hubspot.com/u/NicoleJ)\
**Post date:** [April 8, 2024, 3:16pm UTC](https://community.hubspot.com/t/certificate-transfer/104339/2 "2024-04-08T15:16:27Z")

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Thanks for posting here @JJalonen!  
I’ve transferred your certifications and progress- you should see this in your account within the next 10-15 minutes.  
**Please note**  **:**

- To transfer certifications to a new email address, that email address must be associated with a user in a HubSpot account. Learn more about [creating users in your HubSpot account](https://knowledge.hubspot.com/settings/add-and-remove-users#add-users).
- Expired certifications will not be transferred.
- Depending on your [HubSpot subscription](https://legal.hubspot.com/hubspot-product-and-services-catalog), some certifications will not be transferred. For example, if you’re a user in a [Solutions Partner account](https://knowledge.hubspot.com/partners/hubspot-solutions-directory-frequently-asked-questions), partner-specific certifications will not be transferred to a non-partner account.

Take care,

Nicole

Community Helper & Sr Support Specialist

Our community moderators may not be timely in every response. Here’s how to [reach out to HubSpot Support](https://knowledge.hubspot.com/account/get-help-with-hubspot#:~:text=In%20the%20bottom%20right%20of,with%20a%20Customer%20Support%20Specialist.)with any questions related to challenges within your HubSpot account, including the Academy.