# Certificate transfer not working

**URL:** <https://community.hubspot.com/t/certificate-transfer-not-working/126044>\
**Category:** HubSpot Academy Support\
**Created:** [February 13, 2025, 2:30pm UTC](https://community.hubspot.com/t/certificate-transfer-not-working/126044 "2025-02-13T14:30:06Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![peter\_Jones\_2](https://avatars.discourse-cdn.com/v4/letter/p/7993a0/32.png) [@peter\_Jones\_2](https://community.hubspot.com/u/peter_Jones_2)\
**Post date:** [February 13, 2025, 2:30pm UTC](https://community.hubspot.com/t/certificate-transfer-not-working/126044/1 "2025-02-13T14:30:06Z")

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Tranferred certifications from paid partner and providor hubspot account to personal account (free). That was fine. Lost some along the way as some were partner specific - no issue.

Trying to move the certificates from personal account, to paid account. This isn’t working. The transfer email provided isn’t receiving the email it should - after a few attemps over 24 hours. Not in spam, or junk.

Help please, many thanks

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**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [February 26, 2025, 12:07am UTC](https://community.hubspot.com/t/certificate-transfer-not-working/126044/2 "2025-02-26T00:07:11Z")

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Hello [@peter\_\_\_Jones](https://community.hubspot.com/t5/user/viewprofilepage/user-id/899409) ,

Thank you for reaching out to the academy community page! I’m happy to help out with this. Can you share the two emails so I can transfer on my end?

Thank you!

Anissa

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**Author:** ![MarekErtinger](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/marekertinger/32/24400_2.png) [@MarekErtinger](https://community.hubspot.com/u/MarekErtinger)\
**Post date:** [August 11, 2025, 2:44pm UTC](https://community.hubspot.com/t/certificate-transfer-not-working/126044/3 "2025-08-11T14:44:18Z")

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Hi Anissa, I have the same problem. I have a personal one where I have some certificates (gmail) and would like to transfer them to our partner account so it counts towards certifications that our company has. Can you please advise on this? Where do I send the emails so I don’t share them publicly? Thank you

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**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\
**Post date:** [August 11, 2025, 2:46pm UTC](https://community.hubspot.com/t/certificate-transfer-not-working/126044/4 "2025-08-11T14:46:46Z")

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Hi @MarekErtinger,  
Welcome to the Community!  
Feel free to DM me your email addresses and I can transfer them on my end 🙂  
Cassie, Community Manager

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**Author:** ![MarekErtinger](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/marekertinger/32/24400_2.png) [@MarekErtinger](https://community.hubspot.com/u/MarekErtinger)\
**Post date:** [August 11, 2025, 3:16pm UTC](https://community.hubspot.com/t/certificate-transfer-not-working/126044/5 "2025-08-11T15:16:57Z")

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thank you for your quick response! sent just now! 🙂