# Certificate transfer doesn't work **URL:** \ **Category:** HubSpot Academy Support\ **Tags:** growth-driven-design\ **Created:** [January 10, 2025, 8:28pm UTC](https://community.hubspot.com/t/certificate-transfer-doesnt-work/123708 "2025-01-10T20:28:08Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![DSane](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@DSane](https://community.hubspot.com/u/DSane)\ **Post date:** [January 10, 2025, 8:28pm UTC](https://community.hubspot.com/t/certificate-transfer-doesnt-work/123708/1 "2025-01-10T20:28:08Z")
I’m currently trying to transfer all my certificates from this adress: [djimaly.eva@gmail.com](mailto:djimaly.eva@gmail.com) To this one: [djimalyeva.sane@gmail.com](mailto:djimalyeva.sane@gmail.com) I received the email asking me to confirm the 2nd mail adress. When I click on the confirm button, I’m redirected to the HubSpot page asking me to pick one of the accounts, but it’s unclear as there is no instruction. No matter what account I click on, I get an error anyway. How can I complete this transfer? Thank you in advance ---
**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\ **Post date:** [January 15, 2025, 12:20pm UTC](https://community.hubspot.com/t/certificate-transfer-doesnt-work/123708/2 "2025-01-15T12:20:58Z")
Hi [@DSané](https://community.hubspot.com/t5/user/viewprofilepage/user-id/881667), Here’s a step-by-step guide on how to transfer your certificates from one account to another: [Transfer Academy certifications to another email address](https://knowledge.hubspot.com/help-and-resources/transfer-certifications-to-another-email-address) If this helps, feel free to mark it as the solution ✔ and give it an upvote 👍 ! Let me know if you have further questions